Privacy & Refund Policies

DONOR’S PRIVACY & REFUND POLICY

KOODUGAL (NEST – Network for Environment Sustainability Trust) takes your privacy seriously and treats all financial information about any transaction you have with KOODUGAL (NEST) as highly confidential. In addition, KOODUGAL does not share the e-mail addresses or phone numbers of any of our donors or constituents. KOODUGAL (NEST) values all contributions which support our vision of MAKING EARTH A BETTER PLACE FOR LIVING.

We maintain the following policies to protect the privacy of our donors:
    We may request personal information such as Name, Address, PAN, Phone Number, Email Address, and Credit Card Number online, only for the purposes of accepting donations to KOODUGAL (NEST).

We comply with the following:

1. We will not release or use this information for any other purpose unless we have your consent.
2. We do not trade or sell your personal information to any other organizations.
3. We offer donors the option to be recognized anonymously.
4. Donors may request, at any time, to not receive our solicitations.
5. Donors may request not to receive certain mailings, such as our newsletter.
6. We are protected with a firewall for enhanced security.

To prove that we merit, the respect and trust of the general public and that donors and prospective donors can have full confidence in the not-for-profit organizations and causes they are asked to support, we assure the following:

1. To be informed of the KOODUGAL (NEST – NETWORK FOR ENVIRONMENT SUSTAINABILITY TRUST)’s mission, of the way KOODUGAL (NEST) intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
2. To receive appropriate acknowledgement and recognition.
3. To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by law.
4. To expect that all relationships of the individuals representing the KOODUGAL (NEST – NETWORK FOR ENVIRONMENT SUSTAINABILITY TRUST) with the donor will strictly be professional.
5. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
6. Feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

DONATION REFUND POLICY
    KOODUGAL follows a reliable refund policy. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction or if the Donor wants to cancel/deduct the donation, KOODUGAL (NEST – NETWORK FOR ENVIRONMENT SUSTAINABILITY TRUST) will respond within 7 working days from the date of receiving the complaint from a donor.
    The timely refund of the wrongly deduced amount will depend on the type of card used during the transaction. We would require proof of deduction of the donation amount and written communication for a refund from the donor within two days after the donation.
    In such cases, if the receipt already has been issued, then the Donor is requested to return the original receipt to our official address. In the case of a tax exemption certificate already issued, a refund will not be possible.

We can be contacted for refund requests at:
     KOODUGAL (NEST – NETWORK FOR ENVIRONMENT SUSTAINABILITY TRUST)
    8/17, 5TH STREET, GRACE GARDEN, ROYAPURAM, CHENNAI, TAMIL NADU- 600 013 India
    Tel: +91-9600499699
     E-mail: [email protected]

What information do we collect?
     We use personal information collected from donors for the purposes of processing payments and communicating with donors about KOODUGAL (NEST – NETWORK FOR ENVIRONMENT SUSTAINABILITY TRUST) as well as conducting fundraising and sharing information about our projects. This information may include name, amount donated, PAN, address, telephone number, donor comments, e-mail address, and any other personal information provided to us (“Donor Data”). For donations by check, Donor Data also includes the data visible on the check.
     Information from Payment Processors and Other Service Providers: Payment processors allow donors to give electronically using a payment services account, a credit card, or another payment method. These processors collect certain information from donors, and you should consult their privacy policies to determine their practices.

How do we use that information?
Donor Data may be used for these kinds of purposes:

1. Distributing receipts and thanking donors for donations.
2. Informing donors about upcoming fundraising and other activities of KOODUGAL (NEST – NETWORK FOR ENVIRONMENT SUSTAINABILITY TRUST)
3. Internal analysis, such as research and analytics.
4. Record maintenance.
5. Reporting to applicable government agencies as required by law.
6. Other purposes related to the fundraising operations.
7. Anonymous donor information may be used for promotional and fundraising activities.
8. Comments that are provided by donors may be publicly published and may be used in promotional materials. We may use available information to supplement the Donor Data to improve the information we use to drive our fundraising efforts. We may allow donors the option to have their name publicly associated with their donation unless otherwise requested as part of the online donation process.
9. We use data gathered for payment processors and other service providers only for the purposes described in this policy.

Contact us:
    If you have questions about this Donor Privacy Policy or requests about the status and accuracy of your donor data, please contact
     KOODUGAL (NEST – NETWORK FOR ENVIRONMENT SUSTAINABILITY TRUST)
     8/17, 5TH STREET, GRACE GARDEN, ROYAPURAM, CHENNAI, TAMIL NADU- 600 013 India
     Tel: 91-9600499699
     E-mail: [email protected]

Security:
     We are committed to protecting donor personal information from unauthorized access, alteration, disclosure, or destruction. Among other things, we undertake a range of security practices, including measures to help secure web access to sensitive data and undertake efforts to address security vulnerabilities for various tools and databases.

Other Disclosures:
     We may disclose information when required by law; when needed to protect our rights, privacy, safety, property, donors, or users; and when necessary to enforce our terms of service.

Updates:
     We may change the Donor Privacy Policy from time to time. Any such changes will be reflected on this page. Substantive changes may also be announced through the standard mechanisms by which we communicate with our users and community. You are requested to periodically check this page for any changes in the current policy.

Data Retention:
     We seek to retain donor-related information only as needed to fulfil the purposes described in this policy unless a longer retention period is required by law or regulations. For example, tax laws in India may require KOODUGAL (NEST – NETWORK FOR ENVIRONMENT SUSTAINABILITY TRUST) to keep contact information and contribution level of donors on file.

Rights:
     You have certain rights with respect to the information we collect about you. Upon request, we will tell you what information we hold about you and modify any incorrect information. We will also make reasonable efforts to delete your information if you ask us to do so unless we are otherwise required to keep it.